Configure the BMC Remedy Email Engine with Gmail

Someone recently asked me if the BMC Remedy Email Engine can retrieve/process email from Gmail.

The answer is “Yes” – although I’m not sure why you’d want to do that.  I’ll just assume there’s a legitimate business reason for doing so.

To do this you have to do just two (maybe three)  things:

1.) Configure GMail to allow POP access

2.) Configure the Remedy Email Client to retrieve email, and optionally configure the Remedy Email Engine to send through Gmail via SMTP

Step One: Configure Gmail to enable POP3 Access:

Fortunately this is quite easy.  Gmail has laid out the instructions for enabling POP3 process for us (click to enlarge):

Step Two: Configure the Remedy Email Engine to use Gmail

This is also quite easy.  I’ll assume you know where/how to open the proper configuration forms in Remedy.  If not, you can contact me for more information.  The information you need to know is all located at Gmail’s configuring other mail clients page for both incoming and outgoing email (click to enlarge):

That’s all – it’s a breeze.  The only other thing you’ll have to worry about is whether or not your organization has blocked access to Gmail.