Comments on: Part 4 – Creating the Incident via the Remedy Email Engine http://williamrentfrow.com/part-4-creating-incident-remedy-email-engine/ Caution: Pragmatist at work Sun, 11 Jul 2010 21:44:27 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: William http://williamrentfrow.com/part-4-creating-incident-remedy-email-engine/comment-page-1/#comment-60 William Mon, 17 May 2010 17:40:18 +0000 http://williamrentfrow.com/wordpress/?p=128#comment-60 If you look at the "AR System Email Messages" form you'll find a field titled "Date Received". You'll want to test that but I am pretty sure that date field is the one from the email server when the email was received from the sender. That should do the trick - just map that into the processing form and use that for your data values. If you look at the “AR System Email Messages” form you’ll find a field titled “Date Received”. You’ll want to test that but I am pretty sure that date field is the one from the email server when the email was received from the sender.

That should do the trick – just map that into the processing form and use that for your data values.

]]> By: Noel http://williamrentfrow.com/part-4-creating-incident-remedy-email-engine/comment-page-1/#comment-59 Noel Mon, 17 May 2010 14:35:18 +0000 http://williamrentfrow.com/wordpress/?p=128#comment-59 Hi. This information is extremely valuable.. quick question -- are we able to set the "Reported Date" of the Incident, using the Date / Time Sent from the Email? Just wondering if Email Date / Time sent is a referenceable field, like $Subject$. Thanks! Hi. This information is extremely valuable.. quick question — are we able to set the “Reported Date” of the Incident, using the Date / Time Sent from the Email? Just wondering if Email Date / Time sent is a referenceable field, like $Subject$.

Thanks!

]]> By: Part 5: Updating Incidents from Incoming Email with the Remedy Email Engine | William Rentfrow's Blog http://williamrentfrow.com/part-4-creating-incident-remedy-email-engine/comment-page-1/#comment-37 Part 5: Updating Incidents from Incoming Email with the Remedy Email Engine | William Rentfrow's Blog Tue, 24 Nov 2009 03:54:18 +0000 http://williamrentfrow.com/wordpress/?p=128#comment-37 [...] previous post deals with how to create an Incident with the Remedy Email Engine (in ITSM [...] [...] previous post deals with how to create an Incident with the Remedy Email Engine (in ITSM [...]

]]> By: Part 5: Updating Incidents from Incoming Email with the Remedy Email Engine | William Rentfrow's Blog http://williamrentfrow.com/part-4-creating-incident-remedy-email-engine/comment-page-1/#comment-12 Part 5: Updating Incidents from Incoming Email with the Remedy Email Engine | William Rentfrow's Blog Tue, 12 May 2009 03:00:48 +0000 http://williamrentfrow.com/wordpress/?p=128#comment-12 [...] Rentfrow’s Blog Caution: Pragmatist at work Skip to content AboutContact me « Part 4 - Creating the Incident via the Remedy Email Engine Installing Remedy - new non-root Remedy Installation [...] [...] Rentfrow’s Blog Caution: Pragmatist at work Skip to content AboutContact me « Part 4 – Creating the Incident via the Remedy Email Engine Installing Remedy – new non-root Remedy Installation [...]

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