Installing Remedy – new non-root Remedy Installation

Posted by on April 8, 2009 · Leave a Comment 

I am getting ready to do a big new install again and I’ve been getting ready for a while.

Don’t get me wrong – installing a COTS product should never be hard – but at times the environment can be trying.  Specifically I am installing the following:

  • ARS 7.1
  • AR Email Engine 7.1
  • SLM 7.x
  • Incident Management 7.x
  • Assorted necessary support components (Assignment Engine, Etc).

In this particular customer environment I will have several challenges – they are as follows:

  1. The environment consists of three systems: Dev, Cat, and Prod
  2. The Remedy Action Request Server will reside on several servers (virtual and physical) in each of these configurations
  3. The operating system for all AR Servers will be Solaris
  4. The ARS server installs will be non-root on SAN and NAS – SAN for Prod, NAS for everything else
  5. The HTTP Server for the mid-tiers will be IBM HTTP Server
  6. The JSP/App Server will be IBM Websphere
  7. The report server will be Windows with BOXI
  8. Port Mapper is of course NOT being used.
  9. All server connections will be secured and the major boxes will be in a secure enclave.

Last time I did this I wasn’t blogging.  I’ll post any problems I run into – last time we had several major problems – I am hoping BMC has them all worked out by now.


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