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	<title>William Rentfrow&#039;s Blog</title>
	<link>http://williamrentfrow.com</link>
	<description>Caution: Pragmatist at work</description>
	<lastBuildDate>Mon, 27 Jun 2011 17:30:25 +0000</lastBuildDate>
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		<title>Re-reading the ar.conf (ar.cfg) file</title>
		<description><![CDATA[Re-read the ar.conf file on a BMC AR Server Manually: I have used this before but I had to look it up again&#8230; Let&#8217;s say you make a manual change to the ar.conf file on the server and you don&#8217;t want to restart the server (some changes do require a restart, check the docs) You [...]]]></description>
		<link>http://williamrentfrow.com/rereading-arconf-arcfg-file/</link>
			</item>
	<item>
		<title>Converting Remedy/Unix Epoch Date to Dates and/or Times in Excel</title>
		<description><![CDATA[Convert Epoch Date/Times in Excel One of the more annoying things that people run into when dealing with data directly from the Remedy database is conversion of date/time strings. Remedy &#8211; and most unix systems &#8211; uses Epoch date.  This is simply the number of seconds since January 1st 1970. To most people this is [...]]]></description>
		<link>http://williamrentfrow.com/converting-unix-epoch-date-dates-andor-times-excel/</link>
			</item>
	<item>
		<title>Where is BMC_SLM_HOME?</title>
		<description><![CDATA[If you've attempted to install BMC Remedy 7.6 patch 001 for Linux you probably noticed the installer fails immediately.

The error message it gives is straight forward:

"No BMC Service Level Management products needing this patch were found on this system".

That's all well and good, except for two things:

   1. SLM 7.6 is definitely installed
   2. The installer didn't prompt you for anything at this point except the license agreement - it doesn't even ask you if you want to browse for the location of the application

]]></description>
		<link>http://williamrentfrow.com/bmcslmhome/</link>
			</item>
	<item>
		<title>What is the &#8220;SYS:Application Status Enabler&#8221; form for?</title>
		<description><![CDATA[SYS:Application Status Enabler in ITSM 7.03 I was troubleshooting a performance problem with ITSM 7.03 and ran into errors in the arerror.log file referring to this form.  There were about 100,000 old records in this form that weren&#8217;t doing anything useful as far as I could tell &#8211; it looked like old trash data. I [...]]]></description>
		<link>http://williamrentfrow.com/sysapplication-status-enabler-form/</link>
			</item>
	<item>
		<title>Remedy DST Time addition problems</title>
		<description><![CDATA[$My Date$ - 864000 (i.e., minus 10 days).

Here's the interesting thing - when the date entered is  Daylight savings time - 3/15 this spring - the calculated value for the date time field returns 3/4/2010 11:00:00 PM.  Normally all of the times in this date/time field are left at 12:00:00 AM and are unused.

Technically speaking the calculation is EXACTLY correct.  3/4/2010 11:00:00 PM is exactly 10 days before 3/15/2010 12:00:00 AM - because 3/15 has an "extra" hour added that is a figment of our collective imagination.  Technically DST doesn't happen until 2:00 AM though but that's a matter for another time.]]></description>
		<link>http://williamrentfrow.com/remedy-dst-time-addition-problems/</link>
			</item>
	<item>
		<title>Remedy Email Engine SSL Error</title>
		<description><![CDATA[SSL Errors We had the email engine working fine for quite some time (ARS 7.1 on Solaris). Then &#8211; one magical day after server patching &#8211; it quit.  The error messages reported in the email error logs form said this: Connect failed javax.mail.MessagingException: Connect failed; nested exception is: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: [...]]]></description>
		<link>http://williamrentfrow.com/remedy-email-engine-ssl-error/</link>
			</item>
	<item>
		<title>Twas the night before Christmas&#8230;</title>
		<description><![CDATA[I present this piece of weirdness: ‘Twas the night before Christmas, And I – mop in hand – Had just started in Cleaning porcelain tile-land   The kitchen, the hall, the mud room too Also the foyer, there was much to do. I swept then I mopped, and did it up quick – So it [...]]]></description>
		<link>http://williamrentfrow.com/twas-night-christmas/</link>
			</item>
	<item>
		<title>How to add email attachments to incoming emails</title>
		<description><![CDATA[A while back I wrote a long series on how to process incoming emails into Remedy Incident Management.

I received a number of positive responses to that as well as a lot of questions.  One of the frequent questions was "How do we put attachments in?".

Robert Fults of Florida International University was nice enough to provide a complete guide on how to do this.  The material below this paragraph was all provided by him.  Thanks Robert!]]></description>
		<link>http://williamrentfrow.com/add-email-attachments-incoming-emails/</link>
			</item>
	<item>
		<title>BMC Remedy ACD Integration via the C API &#8211; opening a Display Only form</title>
		<description><![CDATA[How to set open a display only field and set fields using the C API I had posted a question on the ARSList about how to properly format the C API call for &#8220;OpenForm&#8221; &#8211; we were getting errors using it. Mark Worley &#8211; a fellow poster &#8211; was kind enough to send me this [...]]]></description>
		<link>http://williamrentfrow.com/integration-api-opening-display-form/</link>
			</item>
	<item>
		<title>New Cafe World guide for the Facebook App</title>
		<description><![CDATA[Cafe World Secrets I am on Facebook from time to time but I haven&#8217;t gotten into any of the really popular games.  From a marketing/innovation standpoint though I do find them amazing &#8211; the number of people who are joining Cafe World (Mafia Wars, etc) is astronomical.  Last I heard it was 500,000+ a DAY [...]]]></description>
		<link>http://williamrentfrow.com/cafe-world-guide-facebook-app/</link>
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