Thanks for your interest. I am an owner and employee of StrataCom Inc. and all of my consulting services are performed through the corporation.
I have a strong background in the IT HelpDesk world starting in 1997. I’ve worked through a variety of software packages including:
- Software Artistry’s “Expert Advisor”, a DOS and later Windows based call-tracking system
- Tivoli’s version of Expert Advisor after a buyout
- Corepoint’s version of Tivoli’s Expert Advisor after a corporate split
- Remedy Corporations Remedy 4.1
- Peregrine Corporation’s AssetCenter and ServiceCenter
That concludes all the ancient software – I cut my teeth on all of that. I now work with…
- BMC Remedy ITSM Suite, including
- Remedy Incident Management
- Remedy Problem Management
- Remedy Service Level Management
- Remedy Change Management
- Remedy Asset Management
- Assorted related BMC tools
During the past 12 years I have worked extensively in many vertical markets, the US Federal Government, and overseas several times. Chances are if you have a question I have been exposed to it.
If you have any Remedy question feel free to send it on over too.
You can use the “Contact Me” page to get in touch with me – I check email quite often.