BMC Remedy ITSM 7.x Tenancy Overview
A while back I did a write up on Tenancy in the BMC Remedy ITSM suite. So I thought I’d post it.
Single-tenancy and Multi-tenancy
Multi-tenancy is simply the new feature in BMC Remedy Service Desk that allows the system to be configured to allow for multiple “tenants”. A tenant is a self-sufficient Operating Company and/or business unit that has no need to interact with the other “tenants” on the system.
Configuring multiple “tenants” on one Remedy system is considered to be a “Multi-tenancy” implementation. Single tenancy is defining only on main Operating Company within Remedy Service Desk.
Users of the system are configured to see data from one or more of the defined Operating Companies. Typically the majority of the users only see data from the one Operating Company they work under. Some administrative users can see data from multiple or all Operating Companies.
The specific applications affected by single/multi-tenancy are:
- BMC Remedy Change Managment 7.x
- BMC Remedy Asset Management 7.x
- BMC Remedy Incident Management 7.x
- BMC Remedy Problem Managment 7.x
- BMC Remedy Service Level Managment 7.x
