BMC Remedy ITSM 7.x Tenancy Overview

Posted by William on September 9, 2009 · Leave a Comment

A while back I did a write up on Tenancy in the BMC Remedy ITSM suite. So I thought I’d post it.

Single-tenancy and Multi-tenancy

Multi-tenancy is simply the new feature in BMC Remedy Service Desk that allows the system to be configured to allow for multiple “tenants”. A tenant is a self-sufficient Operating Company and/or business unit that has no need to interact with the other “tenants” on the system.

Configuring multiple “tenants” on one Remedy system is considered to be a “Multi-tenancy” implementation. Single tenancy is defining only on main Operating Company within Remedy Service Desk.

Users of the system are configured to see data from one or more of the defined Operating Companies. Typically the majority of the users only see data from the one Operating Company they work under. Some administrative users can see data from multiple or all Operating Companies.

The specific applications affected by single/multi-tenancy are:

BMC Remedy Change Managment 7.x
BMC Remedy Asset Management 7.x
BMC Remedy Incident Management 7.x
BMC Remedy Problem Managment 7.x
BMC Remedy Service Level Managment 7.x

Filed under Uncategorized · Tagged with bmc remedy multi-tenancy, Incident Management, operating companies, remedy, slm

The media war for your soul.

Posted by William on September 2, 2009 · Leave a Comment

“There is a media war for your soul.”

This was said in an article I read regarding the difference between planning forever for action vs. just doing it.

As it turns out – you CAN plan forever. Most people do because there’s no risk of failure. So people keep planning – and reading what the “gurus” for that topic say – and doing more planning – and buying more and more media.

Very few people take action and risk failure.

Filed under Noteworthy quotes · Tagged with

Cookinglowsalt.com launches …quietly…

Posted by William on August 23, 2009 · Leave a Comment

I have two low-salt website projects in the works.

One is a cookbook – that’s a long term project.

The other is a list of select recipes. There’s not a lot of content yet but there will be – we cook low salt around my house nearly every time we cook.

Here’s the link – please visit and bookmark cookinglowsalt.com if that interests you.

Filed under Other projects · Tagged with

Adding Breach Exception Information in SLM 7.x

Posted by William on July 24, 2009 · Leave a Comment

How to add breach exception information in BMC Remedy Service Level Management (SLM) 7.x

This is actually very easy – but it’s not covered in any of the manuals that I found. I had to document it for a so I thought I’d publish it too.

Naturally this only works if you are using SLM 7.x and Incident Management 7.x with the SLM/IM integration installed (which I assume you would do, or else you wouldn’t bother installing SLM…)

Navigate to the Home Page. From there go to Application Administration Console > Custom Configuration > Foundation > Product / Operational Catalog Configuration > Generic Catalog Structures. The following screen appears:
Generic Catalog Setup (click for full size)
Hit the “Create” button highlighted above. The following screen appears:
Add Generic Catalog item (click for full size)