Adding Breach Exception Information in SLM 7.x
How to add breach exception information in BMC Remedy Service Level Management (SLM) 7.x
This is actually very easy – but it’s not covered in any of the manuals that I found. I had to document it for a so I thought I’d publish it too.
Naturally this only works if you are using SLM 7.x and Incident Management 7.x with the SLM/IM integration installed (which I assume you would do, or else you wouldn’t bother installing SLM…)
- Navigate to the Home Page. From there go to Application Administration Console > Custom Configuration > Foundation > Product / Operational Catalog Configuration > Generic Catalog Structures. The following screen appears:
Generic Catalog Setup (click for full size)
- Hit the “Create” button highlighted above. The following screen appears:
Add Generic Catalog item (click for full size)
- Select “SLA Breach” from the Category Type menu
- Enter your desired values for
- Generic Categorization Tier 1
- Generic Categorization Tier 2
- Confirm the status is set to “Enabled”
- Press the “Save” button
That’s it. The new values will be immediately available in the Incident Management SLM Tab for the SLM Breach Reason and Breach Exception.
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