How do I add a new Holiday Calendar to BMC Remedy SLM?

How to add a Calendar to SLM in Remedy 7.x

In BMC Remedy SLM you need to create a new holiday calendar every year (assuming your organization closes for holidays…).

I got this question a day or two ago.  It’s a good question because there are two steps.  The first one is easy – you create the calendar.

The second one is the easy one to forget – you have to associate the calendar with your SLM Business Schedule.  If you skil that step – your calendar doesn’t work!

Fortunately this is pretty easy.

1.) Log into Remedy User

2.) Open the Home Page and go to Application Administration:

3.) Go to the “Custom Configuration” tab – expand the Service Level Management item and the Configure Business Time item.  Double click on Shared Entity/Segments:

 

4.) Select the Business Time Segment tab – the following screen appears

5.) Select the “Create” button

6.) Create the new FY Calendar using this example – this is for the US Federal fiscal year 2010:

 

 

7. ) The following fields must be entered for the calendar to work correctly:

1. Description
2. Enable (check the box)
3. Availability – set to “Unavailable” since the center is closed on Holidays
4. Status – leave as “Draft”
5. Action – set to “Create as Described”
6. Duration type – set to Recurring
7. Start Date – Fiscal Year start date (10/1/20??)
8. Start Time – 12:00:00 AM
9. End Date – Fiscal Year end date (9/30/20??)
10. End Time – 11:59:59 PM
11. Recurrence Type – Specific Dates
12. Specific Dates – the upcoming Postal Holidays, separated by a semi-colon and then a space.

8.) Save the Calendar.  Return to the previous screen.

9.) On the Business Schedules form choose the Business Time Entity tab:

10.) Choose the “Relate Activity” button

11.) Press the “Search” button on the screen that appears.

12.) Select the new Holiday calendar you created.

13.) Choose the “Relate Selected Record” button

14.) Confirm the new calendar is related to the schedule back on the previous screen.

That’s it – you are done.  Just make sure you do steps 9-13.  Otherwise it won’t work!