Twas the night before Christmas…
I present this piece of weirdness: ‘Twas the night before Christmas, And I – mop in hand – Had just started in Cleaning porcelain tile-land The kitchen, the hall, the mud room too Also the foyer, there was much to do. I swept then I mopped, and did it up quick – So it would dry long before St. Nick When out in the entrance I heard yell and a thud I dropped all my stuff and thought “aw….CRUD” And there on the floor lying perfectly still Was that jolly old elf, a total fresh kill The tracks told the story and told it quite well First the chimney, then the tile, then a ...
How to add email attachments to incoming emails
Attachments for incoming emails A while back I wrote a long series on how to process incoming emails into Remedy Incident Management. I received a number of positive responses to that as well as a lot of questions. One of the frequent questions was "How do we put attachments in?". Robert Fults of Florida International University was nice enough to provide a complete guide on how to do this. The material below this paragraph was all provided by him. Thanks Robert! Getting your incoming email to accept a single attachment First, add a new tab to the page holder called Attachments. [caption id="attachment_332" align="alignnone" width="300" caption="Remedy ...
BMC Remedy ACD Integration via the C API – opening a Display Only form
How to set open a display only field and set fields using the C API I had posted a question on the ARSList about how to properly format the C API call for "OpenForm" - we were getting errors using it. Mark Worley - a fellow poster - was kind enough to send me this example which worked and allowed us to fix the problem Dim arSession as ARUSER.COMAppObj Dim arForm as ARUSER.ICOMFormWnd Dim arField as ARUSER.ICOMField Dim sessionNumber as Long Set arSession = New ARUSER.COMAppObj sessionNumber = arSession.Login(“ARUserID”, “ARUserPassword”,False) arSession.OpenForm sessionNumber, “ARServer”, “Form Name”, ARSubmit , 1 Set arForm = arSession.GetActiveForm Set arField = arForm.GetFieldById(999999999) arField.Value = “Value” arForm.Submit
New Cafe World guide for the Facebook App
Cafe World Secrets I am on Facebook from time to time but I haven't gotten into any of the really popular games. From a marketing/innovation standpoint though I do find them amazing - the number of people who are joining Cafe World (Mafia Wars, etc) is astronomical. Last I heard it was 500,000+ a DAY joining. It's already one of the most successful Facebook apps ever launched. In any case - some guy is selling a Cafe World Secrets guide on Clickbank available here if that's your thing (Disclaimer: Affiliate link, etc etc). B.
Auditing in BMC Remedy forms
A BMC Remedy Form Auditing Overview In previous versions of Remedy it was necessary to do custom workflow and forms in order to “audit” the data contents of a field. An audit is simply a historical recording of the values of a field in a record. For example, a “Status” field in an Incident may change to these values over the course of the life of the Incident: New Assigned Work In Progress Resolved An “audit” of this field would show the following: Date/Time of the entry and change User who made the change Updated value Previous versions of Remedy required custom forms, custom workflow, and various other development efforts in ...
Twas the night before Christmas…
I present this piece of weirdness: ‘Twas the night before Christmas, And I – mop in hand – Had just started in Cleaning porcelain tile-land The kitchen, the hall, the mud room too Also the foyer, there was much to do. I swept then I mopped, and did it up quick – So it would dry long before St. Nick When out in the entrance I heard yell and a thud I dropped all my stuff and thought “aw….CRUD” And... [Read more of this post]
How to add email attachments to incoming emails
Attachments for incoming emails A while back I wrote a long series on how to process incoming emails into Remedy Incident Management. I received a number of positive responses to that as well as a lot of questions. One of the frequent questions was “How do we put attachments in?”. Robert Fults of Florida International University was nice enough to provide a complete guide on how to do... [Read more of this post]
BMC Remedy ACD Integration via the C API – opening a Display Only form
How to set open a display only field and set fields using the C API I had posted a question on the ARSList about how to properly format the C API call for “OpenForm” – we were getting errors using it. Mark Worley – a fellow poster – was kind enough to send me this example which worked and allowed us to fix the problem Dim arSession as ARUSER.COMAppObj Dim arForm as ARUSER.ICOMFormWnd Dim... [Read more of this post]
New Cafe World guide for the Facebook App
Cafe World Secrets I am on Facebook from time to time but I haven’t gotten into any of the really popular games. From a marketing/innovation standpoint though I do find them amazing – the number of people who are joining Cafe World (Mafia Wars, etc) is astronomical. Last I heard it was 500,000+ a DAY joining. It’s already one of the most successful Facebook apps ever launched. In... [Read more of this post]
Auditing in BMC Remedy forms
A BMC Remedy Form Auditing Overview In previous versions of Remedy it was necessary to do custom workflow and forms in order to “audit” the data contents of a field. An audit is simply a historical recording of the values of a field in a record. For example, a “Status” field in an Incident may change to these values over the course of the life of the Incident: New Assigned Work In Progress Resolved An... [Read more of this post]
Sunset. At home.
