• Principal Consultant for StrataCom Inc.

    BMC Remedy Implementation and Performance Specialist

Re-reading the ar.conf (ar.cfg) file

Re-read the ar.conf file on a BMC AR Server Manually: I have used this before but I had to look it up again… Let’s say you make a manual change to the ar.conf file on the server and you don’t want to restart the server (some changes do require a restart, check the docs) You can force the server to re-read the ar.conf file like this: /bin/arsignald -c   So, for Remedy 7.6.03 (or nearly... [Read more of this post]

Converting Remedy/Unix Epoch Date to Dates and/or Times in Excel

Convert Epoch Date/Times in Excel One of the more annoying things that people run into when dealing with data directly from the Remedy database is conversion of date/time strings. Remedy – and most unix systems – uses Epoch date.  This is simply the number of seconds since January 1st 1970. To most people this is meaningless of course – however, if you are exporting the data and... [Read more of this post]

Where is BMC_SLM_HOME?

If you’ve attempted to install BMC Remedy 7.6 patch 001 for Linux you probably noticed the installer fails immediately. The error message it gives is straight forward: “No BMC Service Level Management products needing this patch were found on this system”. That’s all well and good, except for two things: SLM 7.6 is definitely installed The installer didn’t prompt you... [Read more of this post]

What is the “SYS:Application Status Enabler” form for?

SYS:Application Status Enabler in ITSM 7.03 I was troubleshooting a performance problem with ITSM 7.03 and ran into errors in the arerror.log file referring to this form.  There were about 100,000 old records in this form that weren’t doing anything useful as far as I could tell – it looked like old trash data. I wasn’t familiar with it – and I hadn’t bugged BMC for a... [Read more of this post]

Remedy DST Time addition problems

When the DST match doesn’t appear to add up: Here’s the original ARS List post I put out: Fortunately this issue SHOULD be very straight forward. Unfortunately – it isn’t. There’s a button that calculates a person’s period of eligibility to make changes to their HR benefits, etc.  You enter their employment anniversary date and hit the button and this performs a... [Read more of this post]

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    • Re-reading the ar.conf (ar.cfg) file
      Re-read the ar.conf file on a BMC AR Server Manually: I have used this before but I had to look it up again… Let’s say you make a manual change to the ar.conf file on the server and you don’t want to restart the server (some changes do require a restart, check the docs) You […]
    • Converting Remedy/Unix Epoch Date to Dates and/or Times in Excel
      Convert Epoch Date/Times in Excel One of the more annoying things that people run into when dealing with data directly from the Remedy database is conversion of date/time strings. Remedy – and most unix systems – uses Epoch date.  This is simply the number of seconds since January 1st 1970. To most people this is […]
    • Where is BMC_SLM_HOME?
      If you've attempted to install BMC Remedy 7.6 patch 001 for Linux you probably noticed the installer fails immediately. The error message it gives is straight forward: "No BMC Service Level Management products needing this patch were found on this system". That's all well and good, except for two things: 1. SLM 7.6 is definitely installed