Remedy DST Time addition problems
When the DST match doesn't appear to add up: Here's the original ARS List post I put out: Fortunately this issue SHOULD be very straight forward. Unfortunately - it isn't. There's a button that calculates a person's period of eligibility to make changes to their HR benefits, etc. You enter their employment anniversary date and hit the button and this performs a calculation: $My Date$ - 864000 (i.e., minus 10 days). Here's the interesting thing - when the date entered is Daylight savings time - 3/15 this spring - the calculated value for the date time field returns 3/4/2010 11:00:00 PM. Normally all of the times ...
Remedy Email Engine SSL Error
SSL Errors We had the email engine working fine for quite some time (ARS 7.1 on Solaris). Then - one magical day after server patching - it quit. The error messages reported in the email error logs form said this: Connect failed javax.mail.MessagingException: Connect failed; nested exception is: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:148) at javax.mail.Service.connect(Service.java:275) at javax.mail.Service.connect(Service.java:156) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1876) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:216) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Thread.java:595) ....and it looked like this... [caption id="attachment_347" align="alignnone" width="434" caption="Remedy Email Engine SSL Error"][/caption] As it turned out - it was a pretty easy fix. For some reason the patching (OS level patching by another group) had overwritten our ...
Twas the night before Christmas…
I present this piece of weirdness: ‘Twas the night before Christmas, And I – mop in hand – Had just started in Cleaning porcelain tile-land The kitchen, the hall, the mud room too Also the foyer, there was much to do. I swept then I mopped, and did it up quick – So it would dry long before St. Nick When out in the entrance I heard yell and a thud I dropped all my stuff and thought “aw….CRUD” And there on the floor lying perfectly still Was that jolly old elf, a total fresh kill The tracks told the story and told it quite well First the chimney, then the tile, then a ...
How to add email attachments to incoming emails
Attachments for incoming emails A while back I wrote a long series on how to process incoming emails into Remedy Incident Management. I received a number of positive responses to that as well as a lot of questions. One of the frequent questions was "How do we put attachments in?". Robert Fults of Florida International University was nice enough to provide a complete guide on how to do this. The material below this paragraph was all provided by him. Thanks Robert! Getting your incoming email to accept a single attachment First, add a new tab to the page holder called Attachments. [caption id="attachment_332" align="alignnone" width="300" caption="Remedy ...
BMC Remedy ACD Integration via the C API – opening a Display Only form
How to set open a display only field and set fields using the C API I had posted a question on the ARSList about how to properly format the C API call for "OpenForm" - we were getting errors using it. Mark Worley - a fellow poster - was kind enough to send me this example which worked and allowed us to fix the problem Dim arSession as ARUSER.COMAppObj Dim arForm as ARUSER.ICOMFormWnd Dim arField as ARUSER.ICOMField Dim sessionNumber as Long Set arSession = New ARUSER.COMAppObj sessionNumber = arSession.Login(“ARUserID”, “ARUserPassword”,False) arSession.OpenForm sessionNumber, “ARServer”, “Form Name”, ARSubmit , 1 Set arForm = arSession.GetActiveForm Set arField = arForm.GetFieldById(999999999) arField.Value = “Value” arForm.Submit
Remedy DST Time addition problems
When the DST match doesn’t appear to add up: Here’s the original ARS List post I put out: Fortunately this issue SHOULD be very straight forward. Unfortunately – it isn’t. There’s a button that calculates a person’s period of eligibility to make changes to their HR benefits, etc. You enter their employment anniversary date and hit the button and this performs a... [Read more of this post]
Remedy Email Engine SSL Error
SSL Errors We had the email engine working fine for quite some time (ARS 7.1 on Solaris). Then – one magical day after server patching – it quit. The error messages reported in the email error logs form said this: Connect failed javax.mail.MessagingException: Connect failed; nested exception is: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path... [Read more of this post]
Twas the night before Christmas…
I present this piece of weirdness: ‘Twas the night before Christmas, And I – mop in hand – Had just started in Cleaning porcelain tile-land The kitchen, the hall, the mud room too Also the foyer, there was much to do. I swept then I mopped, and did it up quick – So it would dry long before St. Nick When out in the entrance I heard yell and a thud I dropped all my stuff and thought “aw….CRUD” And... [Read more of this post]
How to add email attachments to incoming emails
Attachments for incoming emails A while back I wrote a long series on how to process incoming emails into Remedy Incident Management. I received a number of positive responses to that as well as a lot of questions. One of the frequent questions was “How do we put attachments in?”. Robert Fults of Florida International University was nice enough to provide a complete guide on how to do... [Read more of this post]
BMC Remedy ACD Integration via the C API – opening a Display Only form
How to set open a display only field and set fields using the C API I had posted a question on the ARSList about how to properly format the C API call for “OpenForm” – we were getting errors using it. Mark Worley – a fellow poster – was kind enough to send me this example which worked and allowed us to fix the problem Dim arSession as ARUSER.COMAppObj Dim arForm as ARUSER.ICOMFormWnd Dim... [Read more of this post]
Sunset. At home.
